Thank you for the op note descriptive, unfortunately, it is what I suspected, the middle turbinate and also the surgeon indicated that the concha bullosa was "simply" treated, they even state they did not [perform a "resection" due to the condition of it; CPT 31240 indicates w/concha bullosa resection, you do not have adequate documentation to support your appeal.
When it comes to the middle turbinate, it is the philosophy of the insurance community that it is inherent to CPT 31256 & 31267, that it is usually excised, resected or reduced to gain access to the maxillary sinus, even though there is no CCI edit, they still will not pay the majority of the time; also, you have to look at CPT itself, who changed it's language with the turbinectomy codes to specifically indicate "inferior" turbinates and excluded the middle turbinates all together. If this was an inferior turbinate or your surgeon actually resected and did a significant amount of work on that middle turbinate, I would advise you to appeal, but at present your documentation will work against you.
Any one else with an opinion, please respond...
Jennifer
CT ENT
Hope this helps