Shipping and return policies

Shipping Rates

AAPC shipping charges are based on standard FedEx or US Postal Service mail rates (where applicable), which are based on package weight, size and distance shipped. AAPC offers UPS Ground, UPS 3-Day Select, UPS Second Day Air, UPS Next Day Air, and UPS Next Day Air Early AM options to all AAPC customers who place orders to be shipped to one of the 48 contiguous United States.

Hawaii and Alaska Shipments

Orders to be shipped outside the 48 contiguous United States (i.e. Alaska and Hawaii) are sent by customer’s choice of UPS Ground, UPS 3-Day Select, UPS Second Day Air, UPS Next Day Air, and UPS Next Day Air Early AM options. *Please note that US Priority Mail shipments do not provide order tracking during transit.

PO Boxes and APO Addresses

UPS does NOT ship to PO Boxes so a business or residential address is required. For PO Boxes the customer must select US Priority Mail, which (depending on destination and weight) will incur an additional fee. Shipments to APO (military) addresses can only be sent by US Priority Mail.

Shipping Time

Items in stock are shipped within 48 hours, excluding weekends and holidays. Barring exceptions, these orders ship out Monday through Friday at 4:00 p.m. MDT.

UPS Transit Time

UPS estimates transit time by business days; one day transit time is 24 hours from the time of the shipment (excluding Saturdays and Sundays). Since UPS does not ship on Saturdays or Sundays, the actual delivery date may be different than the estimated transit time. For example: A Next Day Air order leaving the AAPC warehouse on a Friday for New York will not arrive until Monday, even though it has a one-day transit time.

Express Shipping

(UPS 3-Day Select, UPS Second Day Air, UPS Next Day Air, and UPS Next Day Air Early AM)

Express orders are given top priority. Items that are in stock are shipped within 24 hours, excluding weekends and holidays. Barring exceptions, express orders ship out Monday through Friday by 4:00 p.m. MDT. If an express order is placed before 12 p.m. MDT, it will ship out that same day.

Out of Stock Items

Due to availability and vendor timeframes, AAPC can provide only an estimate and cannot guarantee when out of stock items will be available.

With certain exceptions, products purchased from AAPC may be returned for a refund. Products must be submitted for a return within 30 days from the purchase or shipment date to be eligible for a refund. They must also be unopened and in resellable condition. Returned products are subject to a $5 restocking fee per item. Shipping charges are nonrefundable. Refund requests may be submitted in writing or verbally to AAPC.

For our current shipping address, please see the Contact Us page.

Product-specific Return Policies

Refunds will not be issued for AAPC Membership, exams, webinars, data files, or On Demand events.

Due to immediate electronic access, refunds or extension will not be issued for Online Practice Exams and Online Area of Study.

Workshop registration is refundable, if you cancel at least one week prior to the workshop you may receive a refund less the $25 cancellation fee. In the event that a cancellation is received less than one week prior to the workshop, no refund will be given. You may transfer your registration to the on-demand version of the workshop or you may have a credit for a future workshop.

Conference registration is refundable, with varying fees and deadlines. See the specific conference web page for further details. Hotel cancellations are also subject to varying fees and deadlines; the specific conference web page will have further details for hotel cancellations as well.

Distance Learning online courses may be cancelled for a full refund within three days after the date of purchase, provided that the student has not accessed the online course, and course materials and books are returned unopened and in good condition to AAPC. After three business days, course cancellations are subject to a $50 cancellation fee per course, in addition to any fees for course materials/books that are not returned to AAPC, or are returned opened or used. Refunds will not be issued for any course that has been accessed, viewed, or partially completed, and no refund is available for any course after 30 days from the purchase date. Course refund requests must be submitted in writing to AAPC for review and consideration. No refunds will be issued for course extensions. Distance Learning courses are for individual use only and are nontransferable. Refund requests must be submitted in writing to aapclearning@aapc.com for approval.

E/M Online Training, and Online Exam Reviews that have not been accessed are refundable within 30 days of purchase date. No refund will be issued on any exam or training/review tool that has been accessed, viewed, or partially completed.

Returning an individual book that was purchased in a bundled package will invalidate the bundled discount. All the books in the bundle will revert to their regular prices and the remaining cost of the unreturned books will be subtracted from the refund.

Codify is not refundable, you may terminate your subscription or free trial by contacting AAPC via phone or email. To ensure that your credit card does not get charged, please make your cancelation request at least two business days prior to the end date of your subscription or free trial term.

Practicode may be cancelled for a full refund within 30 days of the date of purchase, provided the Client has not completed any exercises within the modules and/or assessments.

Reseller/Wholesaler Policy

Shipments must be securely packaged and in resalable condition through a carrier providing tracking information. AAPC will review and confirm returned products upon return. Credit to the account, minus applicable fees, will be posted once the audit is complete.

Upon receipt of your organization’s return requests, AAPC has the right to authorize and accept returns the following month, due to allocations of warehouse personnel to adequately process returns.

A $5 restocking fee will be applied to each item returned.

Annual books: Return of AAPC products will be accepted for full credit until September 30 of that version's year. Resellers/bookstores must complete returns within 90 days of purchase. Returns of AMA’s CPT codebooks will be accepted for full credit until June 30 of that versions year.