Gator
Networker
What does your facility do in the cases where a patient has two Medicare supplemental policies in effect at the same time and BOTH pay thus resulting in a credit? To whom do you send the credit? Since both supplemental plans were in effect neither will take their money back. How does this happen you may ask? The patient had 1 supplement registered with Medicare so Medicare automatically crossed the claim over to them. The patient gave us a DIFFERENT supplement, not mentioning the other, so in this electronic world we live in as soon as the payment posted from Medicare our system automatically sent a claim on to the supplement that we had in our system.