Victoria323
Networker
My mom called in to schedule a “annual exam” or maybe she used the word physical- idk, but the scheduler scheduled a service that was not covered my Medicare, and should have scheduled the wellness that is covered or at least correct them on the phone. The service was performed without ABN and my dad got billed full price for a “physical annual preventative exam”. I called billing and asked why he was billed and why a service was performed knowing it wasn’t covered and no one informed him. I think they did like blood pressure, depression and two other things. The billing department said HE scheduled it wrong, therefore he needs to pay. I don’t like to tell other hospitals I code and work in healthcare but I’m really really upset with their response and approach - and wonder what other bills are you sending elderly disabled patients and collecting their money?
How can I get this resolved for my dad? I already put in a request to quality to look over the case, but I still don’t think it’s enough to help another patients.
Any ideas/suggestions? Thank in advanced for your help!
How can I get this resolved for my dad? I already put in a request to quality to look over the case, but I still don’t think it’s enough to help another patients.
Any ideas/suggestions? Thank in advanced for your help!