• 1 Quality Improvement: PBQI DELIVERS ON MANY QUALITY IMPROVEMENT PROMISES

• 2 Assessment: FOCUS ON PATIENT'S ABILITY WHEN RESPONDING TO 1810/1820

• 3 Clip & Save: SMOOTH OUT PHYSICIAN COMMUNICATION WRINKLES WITH THIS TOOL

• 4 Training: USE THIS SAMPLE SCENARIO TO HONE YOUR STAFF'S SKILLS

• 5 Diagnosis Coding: NO CASE POINTS? STAY FAR AWAY FROM ITEM M1024

• 6 News You Can Use: PREPARE FOR FEDS TO PEEK AT YOUR THERAPY VISIT RECORDS

• 7 Education; 2 STRATEGIES TO IMPROVE YOUR PATIENT'S M2020 SCORE

• 8 Hospice: KNOW YOUR PATIENTS' RIGHTS: DOES YOUR HOSPICE NOE PASS MUSTER?

• 9 Continuing Education: HAMMER OUT YOUR AGENCY'S ROLE IN HH CAHPS