• 1 QUALITY OF CARE: Step Up Care Plan QualityWith These 4 Key Strategies

• 2 MANAGEMENT: Follow These Facilities' Leads to Boost Staff Retention

• 3 SURVEY MANAGEMENT: Dodge 3 Problems That Lead to F309 Citations for Hospice-Related Care

• 4 Tool: Revised F309 Guidance Spells Out What SurveyorsWill Target for Residents on Hospice

• 5 Quality Improvement Tips: 12 Real-World Ideas for Improving Staff and Resident/Family Satisfaction

• 6 COMPLIANCE: Are Red Flags for Identity Theft on Your Risk Management Radar Screen?

• 7 MDS CORNER