• 1 Survey Management: Lessons Unlearned Can Add Up To Wrong Survey Outcomes

• 2 MANAGEMENT TIP: You Aren't Stuck With Surveyor Bad Behavior

• 3 Special Focus: Abuse Detection & Investigation: Earn An 'A' In Detecting And Investigating Abuse.

• 4 Forensics: Read And Address The Signs Of Sexual Assault In The Right Way.

• 5 Investigation Documentation: Use This Documentation Checklist For Abuse Investigations.

• 6 Staff Training: Teach Staff 'Survey Speak' To Avoid Damning 'I Don't Know' Quotes On The CMS 2567.

• 7 Care Planning: A Bed Mobility Care Plan Can Turn Around Your Quality Indicators/Measures

• 8 Survey Trends: Don't Be Waylaid: Here's What's Coming Down The Survey Pike

• 9 Clinical Tip: Resident Refusing Thickened Liquids? Try These Simple Workarounds.

• 10 Resident Rights: Cover The Bases When A Resident Refuses Potentially Lifesaving Care

• 11 What Do You Think?: Forensic Fiction Or Fact

• 12 Infection Control: How would your facility answer these questions?

• 13 Survey & Clinical News