• 1 SURVEY MANAGEMENT: Be Survey Savvy: Master The Intricacies Of Managing Part D

• 2 What Do You Think?

• 3 SURVEY MANAGEMENT: Don't Let Drug Formulary Changes Become A Formula For F Tags

• 4 Clip 'N' Save: Know What's Covered And Not Under Part D

• 5 Staff Management: Spot 'Em Before You Got 'Em -- Troublemaking Employees, That Is

• 6 Quality of Care: Snooze On Hypnotic Use And You Will Lose On Your Next Survey

• 7 Quality Assurance: Earn A 'High Five' From Surveyors On Your QIs

• 8 Patient Safety: To Manage Accidental Poisoning, Know How To Define One -- And Whom To Call

• 9 End-of-life Care: Design Your Activities Program To Meet Palliative Care Needs

• 10 Risk Management: Don't Drop The Patient Safety Ball During The 'Hand Off'

• 11 Risk Management: Get A Grip On Standardizing 'Hand Off' Communications

• 12 Risk Management: Go By The Book--Capture, Home In On Critical Resident Care Information

• 13 Clip 'n' Save: Achieve A Winning Patient Safety Record: Know And Go For The Goals

• 14 Clip 'n' Save: Nail Down The Options For Obtaining Exceptions To Part D Plan Formularies

• 15 Survey News To Use