• 1 INFECTION CONTROL: Win The Battle Against The Bugs Without A Battle Of Wills With Residents

• 2 CARE PLANNING: 4 Restraint-Free Ways To Keep Residents' Hands Away From Infected And Colonized Wounds

• 3 What Do You Think?

• 4 PATIENT SAFETY: Right Medication + Wrong Patient = Avoidable Med Error And F Tag

• 5 CASE STUDY: Computer Technology Aims To Error-Proof The Medication Process

• 6 STAFF MANAGEMENT: Ditch The Snitch Mentality--Develop A Culture of Commitment And Accountability

• 7 Compliance: Read The Signs That You Have A Whistleblower In Your Midst

• 8 DOCUMENTATION TIP: Do Vocab Rehab--Remove Bias From Your Charting

• 9 COMMUNICATION: A Little Empathy And 'Active Listening' Can Help Complaint-Proof Your Facility

• 10 Survey News To Use

• 11 Clip 'N' Save: Check Out This Fax Form For Aggressive/Combative Behavior