• 1 Quality of Care: Don't Let Phone Orders Dial Up IJ Citations

• 2 Training Tool: Share These Phone Order 'Learning Points'

• 3 Quality Assurance: Stop Common Med Errors In Their Tracks

• 4 Survey Management: Fix Your Maintenance Program Before It Turns Into A Broken Survey Record

• 5 Infection Control: Get A Jumpstart On Immunizations Before Flu, F Tags Catch Up With You

• 6 Clip 'N' Save: Confused About When To Offer PPV?

• 7 Patient Safety: Sidestep This Potentially Lethal Medication Related Error

• 8 What Do You Think?

• 9 Care Planning: Shed Light On Depression, Behaviors To Improve Outcomes

• 10 Survey Appeals: To Appeal Or Not To Appeal...Answer These Questions Before Rushing To Judgment

• 11 Clip 'N' Save: Watch Out For These Abbreviations

• 12 Survey & Clinical News