• 1 Survey Management: GET A HEAD START ON NATIONAL QUALITY INITIATIVE

• 2 Survey Developments: RISK ADJUSTMENT COULD MAKE ALL THE DIFFERENCE UNDER NEW

• 3 Survey Strategies: DIG DEEP TO EXPLAIN QUALITY OUTCOMES

• 4 Abuse Detection: WATCH OUT FOR CONDITIONS THAT MIMIC ABUSE

• 5 Risk Management: WHEN THE RESIDENT HAS A BRUISE: HOW TO HEAD OFF AN ABUSE INVESTIGATION

• 6 Survey Compliance: GET YOUR POC ON THE FAST TRACK TO COMPLIANCE

• 7 Risk Management: KEEP POCS FROM BECOMING AMMUNITION FOR TRIAL LAWYERS

• 8 Resident Assessment: CMS REDUCING MEDICARE ASSESSMENT BURDEN

• 9 Survey Reporting: COMPLAINT INVESTIGATIONS ADDED TO WEB SITE

• 10 Clinical Developments: VITAMIN C SHOWN TO PROTECT SKIN FROM CANCER, AGING

• 11 Clinical Developments: CARDIOVASCULAR DISEASE LINKED TO HIGHER DEMENTIA RISK

• 12 Pain Management: GUIDELINES ON PAIN AND AGING INTRODUCED

• 13 Clinical Developments: CLINICAL TRIALS TO START ON PLAQUE BUSTER DRUG

• 14 Survey Management

• 15 Public Relations