• 1 Survey Management: 10 THINGS NEVER TO SAY OR DO DURING A SURVEY

• 2 Quality of Care: NEW MEDICARE RESOURCES CAN IMPROVE YOUR DEMENTIA CARE

• 3 Alzheimers Disease: GET TO SURVEYORS BOTTOM LINE ON ALZHEIMERS CARE

• 4 Survey Management: GET SURVEYORS ON YOUR PAGE WITH DEMENTIA SERVICES

• 5 Alzheimers Disease: USE VERBAL, NONVERBAL CUES TO HELP SLOW ADL DECLINE

• 6 Fall Management: MAKE SURE YOUR FALL PROTOCOLS DONT FALL SHORT

• 7 Survey Appeals: ALJ RULINGS PROVIDE INSIGHT INTO WINNABLE APPEALS

• 8 Risk Management: HEAD OFF CITATIONS, LIABILITY CAUSED BY TEMP STAFF

• 9 Federal Developments: LEGISLATION WOULD MAKE SURVEYS KINDER, GENTLER EXPERIENCE

• 10 Federal Developments: CMS GIVES GREEN LIGHT TO FEEDING ASSISTANTS

• 11 Abuse Prevention: SURVEYORS GET MARCHING ORDERS ON ABUSE REPORTING

• 12 Risk Management: FACILITIES GET LIABILITY INSURANCE BREAK FOR MATTRESS SYSTEM

• 13 Quality Improvement: QI PROJECT RESULTS WONT PLEASE ALL FACILITIES

• 14 Pharmacology: ACE INHIBITORS MAY IMPROVE SENIORS STRENGTH