• 1 Training Strategies: 3 Key Points Maximize Your Scripting Success

• 2 Training Tool: Saddle Up With These Scripting Samples

• 3 Scripting Response: Attain Optimal Compliance By Scripting Responses For Frontline Staffers

• 4 Compliance Strategies: 6 Steps Help You Guard Against Incidental PHI Disclosures

• 5 You Be The Security Officer: How Do You Handle An On-Site Privacy Rule Investigation?

• 6 Reader Questions: Play It Safe With Voice Mail Messages

• 7 Reader Questions: Should We Hire Another Security Officer?