Even if your documentation isn't perfect, you still have a good chance of getting that prolonged services code paid, right? Not so fast. One carrier found errors in every CPT 99354 claim it reviewed - read on for what they found, and how you can avoid the same fate.
HealthNow, the Medicare Part B provider for upstate New York, conducted a review of their claims for +99354 (Prolonged physician service in the office or other outpatient setting requiring direct [face-to-face] patient contact beyond the usual service [e.g., prolonged care and treatment of an acute asthmatic patient in an outpatient setting]; first hour [list separately in addition to code for office or other outpatient evaluation and management service]). The result? A 100 percent error rate - not a single claim they examined held up to scrutiny.
Among the problems HealthNow found:
Lesson learned: "Documentation must state that the patient presented with a situation that requires additional face-to-face time over and above the usual office visit," said Barbara Adams, RN, local provider education and training specialist for HealthNow, in a presentation.