Does AI Work in Small Offices?
Question: I keep hearing about how large healthcare organizations or hospitals are using artificial intelligence (AI) to improve efficiencies. Can AI be useful in small medical offices? For example, our practice has one physician, two physician assistants (PAs), and two employees in the billing office. Revenue Cycle Insider Subscriber Answer: Yes, AI can be beneficial at all levels and in all areas of healthcare — from research and diagnostic imaging to scheduling patients to coding and billing. “The one thing about these AI solutions is they’re not cookie cutter. They have to be conformed and personalized, so the same way the vendors can personalize the tools for 3,000 or 4,000 physicians, they can personalize it for one physician,” said Corella Lumpkins, CPC, CPCO, CDEO, CPB, CPMA, CPPM, CRC, CVBA, CPC-I, CEMC, CCS, CCS-P, CHC, coding, compliance and provider education manager at Loudoun Medical Group PC, during the “AI in Action Across the Revenue Cycle” general session at AAPC’s HEALTHCON 2026. Physicians and other employees do so much in small offices that AI could help everyone be more productive within their own processes. You could automate your prior authorizations, referrals, insurance validations — and asking the AI a lot of questions will help you get what your practice wants and needs out of the technology. Mike Shaughnessy, BA, CPC, Production Editor, AAPC
