Tech & Innovation in Healthcare

Question: I’ve read several news stories about ransomware attacks happening around the world. I think our practice’s network security is pretty solid, but I’m still worried something bad will happen.

Is ransomware a threat to our medical practice?

Colorado Subscriber

Answer: Ransomware is a real threat, and one to be taken very seriously. According to the Health Sector Cybersecurity Coordination Center (HC3), there were 82 global ransomware incidents in healthcare as of May 2021 (URL: www.hhs.gov/sites/default/files/ransomware-trends-2021.pdf). While 82 throughout the entire world may not seem like a large number, consider that 48 of those attacks impacted the United States.

Ransomware is a dangerous form of malware where hackers take control of your devices and lock users out until they pay a ransom to the hackers. As a healthcare provider, you are responsible for the data of your patients. If that information is suddenly inaccessible due to a ransomware attack, your providers will be unable to deliver appropriate care to patients and could face a liability claim.

An Oregon hospital upgraded their entire IT infrastructure prior to the COVID-19 pandemic, as the equipment was aging and unable to keep up with the hospital’s demands. The infrastructure went from separate computer, networking, and storage equipment to a consolidated system. This change helped them survive a ransomware attack in October 2020.

You don’t have to overhaul your facility’s infrastructure to protect it against a ransomware attack. Simple proactive steps practiced daily by your staff will help safeguard your practice and your patients’ information.

Some helpful tips to avoiding an infection include:

• Maintain a skeptical attitude toward links
• Don’t open e-mail attachments you don’t recognize
• Update your programs and operating systems
• Back up your network and files
• Educate your employees