Pulmonology Coding Alert

3 Tips You Can Use to Avoid Counseling Underpayments

You can boost your E/M levels and generate more reimbursement for your practice by tracking patient counseling and coordination-of-care time during an office visit - if you know the ropes for reporting E/M services based on time.
 
Pulmonologists often manage a patient's care for chronic conditions that involve several treatment options and require ongoing attention, such as chronic obstructive pulmonary disease (COPD, 496). These conditions often require a lot of counseling and coordination of care.
 
According to CPT, when counseling and/or coordination of care takes up more than 50 percent of the physician's face-to-face time with the patient, time becomes the determining factor when choosing a particular E/M service level. The content of the counseling and/or coordination of care - what the physician talked about with the patient - must be documented in the medical record, CPT states.
 
The AMA defines counseling as a "discussion with a patient and/or family concerning one or more of the following areas":
 

  •  diagnostic results, impressions and/or recommended  diagnostic studies
     
  •  prognosis
     
  •  risks and benefits of management (treatment) options
     
  •  instructions for management (treatment) and/or follow-up
     
  •  importance of compliance with chosen management (treatment) options
     
  •  risk factor reduction
     
  •  patient and family education.

    Counseling time also includes time spent with the parties who have assumed responsibility for the patient's care or decision-making. But Medicare and most insurance companies do not pay for family education without the patient present. If, for example, a family member wants to talk to a pulmonary physician concerning a patient's COPD and the risk it poses, Medicare requires the patient to be present in the room with the family member for it to reimburse for the visit.

    1. Determine How the Documentation Measures Up

    "The physician should document the total visit time and how much of that time was spent counseling/coordinating care," says Carol Pohlig, BSN, RN, CPC, senior coding and education specialist for the department of medicine at the University of Pennsylvania in Philadelphia. "The physician should also comment on the important issues discussed with the patient in addition to any relevant clinical information, such as the patient's response."
     
    Don't forget that only the physician's time spent counseling the patient can be counted toward counseling/coordination-of-care time. Time spent by the pulmonologist's staff on the patient's case is not reportable. Mary Falbo, MBA, CPC, president of Millennium Healthcare Consulting Inc. of Lansdale, Pa., recommends the following test for compliant documentation when billing based on time:

     1. Does the documentation reveal the total face-to-face time in the outpatient setting or on the unit/floor in the inpatient setting?
     2. Does the documentation describe the content of the counseling or coordination of care?
     3. Does the documentation reveal that the physician spent more than half of the time counseling or coordinating care?

    If all of the answers are "Yes," you should specify total encounter time (in minutes). Some insurance carriers ask for specific documentation that shows the time the counseling began and ended, so a best practice for your physician is to be as specific as possible.

    2. Link the Face-to-Face Time to the Diagnosis

    When counseling is part of a new patient visit, report 99201-99205 (Office or other outpatient visit for the evaluation and management of a new patient) depending on the complexity of the patient's problem and the time the patient spends with the physician.
     
    For instance, if a pulmonologist sees a new 65-year-old female patient for shortness of breath (786.05) and spends 45 minutes face-to-face with her and uses 25 minutes of that 45 minutes counseling the patient on lifestyle and treatment options, you should report 99204 and link it to 786.05.
     
    If the pulmonary physician counsels an established patient for a new or an ongoing problem and spends more than 50 percent of the face-to-face time counseling the patient, report the established patient office visit codes (99212-99215) based on time.
     
    For example, a physician spends 20 minutes face-to-face with an established patient and uses 12 minutes of the encounter to discuss treatment options for asthma (493.xx). Report 99213 (Office or outpatient visit for the evaluation and management of an established patient ... Physicians typically spend 15 minutes face-to-face with the patient and/or family) and link it to the appropriate asthma diagnosis code (493.xx).
     
    If a nonphysician practitioner (NPP) counsels the patient, use a code from the 96150-96155 range, which are health and behavior assessment and intervention codes for patients who need counseling for physical health problems. These codes are in CPT's medicine section.
     
    For example, a 60-year-old female patient with extrinsic asthma (493.0x) is having difficulty regulating her medications and sees an NPP with expertise in drug management. In this case, you should report the appropriate code from the 96150 to 96155 range depending on the time spent with the patient, whether the counseling is for an individual or a group, and whether the family was present during counseling.

    3. Use Risk-Reduction Codes

    If the patient sees a pulmonologist just for counseling and does not have an established illness, you should use 99401 (Preventive medicine counseling and/or risk factor reduction intervention[s] provided to an individual [separate procedure]; approximately 15 minutes), 99402 (... approximately 30 minutes), 99403 (... approximately 45 minutes) or 99404 (... approximately 60 minutes), depending on the counseling session's duration.
     
    Indeed, the preventive, risk-reduction counseling codes are not the same as those for counseling patients with established medical problems, so make sure the documentation notes are clear regarding the reason the physician is counseling the patient, coding experts say.
     
    Use codes 99401-99404 when the patient does not have any signs, symptoms or problems - acute or chronic, stable or unstable - and the counseling concerns health maintenance or prevention (in the absence of disease or injury), such as smoking cessation or exercise.