Practice Management Alert

Question: A payer denied our claim because we missed the timely filing deadline. The problem is that the patient didn't give us her insurance information until after the timely filing deadline had passed. Do we have to write off these charges? Montana Subscriber Answer: When your payer denies your claim because you missed a timely filing deadline, you typically don't have much recourse. But when the patient failed to give you her insurance in the proper timeframe, you don't have to simply write off those charges. You should instead try to bill the patient. Here's how: If you can prove to the payer that the patient did not provide you with her insurance information in a timely manner, you may be able to convince the payer to allow you to make the payment the patient's responsibility. Tip: If you use an electronic system, you can easily keep track of when [...]