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Practice Management Alert

Telephone Techniques That Help Millennials Create Better Patient Experiences

Published on Wed May 17, 2017

Many patients speak to your staffers by phone before they ever set foot in your practice. If you’re like many practices, you have entry-level staffers working your front desk and answering your phones. Have you trained them to represent your practice optimally on the phone? Here’s the challenge: Unlike previous generations, the millennials taking calls at your front desk didn’t [...]
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