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Practice Management Alert

Telehealth:

Take Note Now of These OIG Work Plans Surrounding Telehealth

Published on Mon Jan 17, 2022

Add ‘telefraud’ to your compliance lingo dictionary.

Telehealth expansion grew at such an immense rate during the COVID-19 pandemic public health emergency (PHE), and fraud and other nefarious acts and schemes kept pace. The Office of Inspector General (OIG) is looking at telehealth services claims submitted to Medicare and Medicaid with scrutiny, and many providers may be directly affected. Once the PHE ends, some federal agencies may not continue the telehealth policies due to the amount of “telefraud” being committed concurrently.

“One of the things that the OIG has discovered is the amount of telehealth schemes that have leveraged the reach of telemarketing schemes in combination with certain unscrupulous physicians conducting sham remote visits to increase the size and scale of their operations because it’s just so easy,” says Terry Fletcher, BS, CPC, CCC, CEMC, SCP-CA, ACS-CA, CCS-P, CCS, CMSCS, CMCS, CMC, QMGC, QMCRC, owner of Terry Fletcher Consulting Inc. and consultant, auditor, educator, author, and podcaster at Code Cast, in Laguna Niguel, California.

Look at these six focus areas for upcoming OIG work plans to get a better idea of how telehealth services you may provide may come under scrutiny.

1. Home Health and Home Care Services

Agencies that provided skilled services via telehealth during the PHE will come under scrutiny. Audits will focus on making an early assessment on whether skilled services  provided during the PHE were furnished via telehealth and whether the services were administered and billed according to Medicare requirements, Fletcher says.

This means the OIG is looking for overpayments that were improperly billed, and they’re going to make their findings known. Expect to see publication sometime in 2022.

“Remember, home health services have to have a face-to-face component, which does not include telehealth,” Fletcher says. She anticipates that many agencies skirted this requirement and are now in the OIG’s sights.

2. Medicare Part B Telehealth Services

The OIG will be conducting audits in two phases. In Phase 1 audits, the OIG will look at if evaluation and management (E/M) services, opioid use disorder, end-stage renal disease, and psychotherapy met the Medicare requirements. In the Phase 2 audits, the OIG will look at telehealth services related to distant and originating site locations, virtual check-in services, electronic visits, remote patient monitoring, and the use of telehealth technology. “They’re going to really look to see how many of you billed audio-only services as an office visit incorrectly,” Fletcher warns. Wellness visits performed via telehealth will also come under scrutiny, since so many providers conducted these remotely during previous pandemic surges.

3. Home Health Agencies Strategies and Challenges Responding to COVID-19 Pandemic

The OIG will look at the strategies home health agencies (HHAs) navigated while responding to the challenges presented by COVID-19. This report will look at how agencies dealt with staffing issues, telehealth implantation, and how and whether agencies’ emergency preparedness plans translated to actual preparedness.

Fletcher guesses that whatever insights the OIG gleans about the real-world implications of policies requiring emergency preparedness they may keep on their radar and apply to other facets of Medicare.

4. Medicare Telehealth Service During COVID-19 Pandemic Program Integrity Risks

The OIG is going to analyze services’ billing patterns for telehealth services and will describe any key characteristics of providers that pose a program integrity risk to Medicare, Fletcher says.

The OIG will probably focus on physicians coding level 5 services and not using time and not changing a code if the patient loses their video connection, among other things, Fletcher suggests.

5. Use of Medicare Telehealth Services During the COVID-19 Pandemic

As the pandemic ramped up, CMS cut a lot of red tape surrounding telehealth, making it easier for beneficiaries to access services without having to risk an in-person encounter. CMS is considering making some of these adjustments permanent.

The OIG says it’s going to review telehealth service data from Medicare Parts B and C during the pandemic. The work plan “will look at the extent to which telehealth services are being used by Medicare beneficiaries, how the use of these services compares to the use of the same services delivered in person, and the different types of providers and beneficiaries using telehealth services,” the OIG says.

The OIG is evaluating whether beneficiaries can access the same quality of care via telehealth, and, if not, why there might be a payment parity, Fletcher notes.

6. Medicaid Telehealth Expansion During COVID-19 Emergency

The OIG is looking to see how states managed rapid and perhaps unanticipated expansion of telehealth services for state Medicaid programs, and how state agencies and their oversight of these programs fared.

“Our objective is to determine whether State agencies and providers complied with Federal and State requirements for telehealth services under the national emergency declaration, and whether the States gave providers adequate guidance on telehealth requirements,” the OIG says.

Plus, Use This Opportunity as a Check-In

“Because the public health emergency triggered rapid growth in telemedicine and remote patient monitoring and other virtual care services, some organizations were better prepared to scale to that than others,” Fletcher says.

“You may want to look at an internal operational review to take a look at what your practice did during this PHE. If you started billing for remote care for the first time during the PHE, you could benefit from conducting a self-assessment. Evaluate if you had sufficient compliance safeguards in place, do you have a compliance program, do you have proper HIPAA policies, what platforms are you using, what statements are in the patients’ files, are you complying with Medicare rules under the flexibility 1135 waiver, and are your contracts in compliance with fraud and abuse laws?” Fletcher recommends.

Many providers may also be interested in expanding the telehealth services they offer in the future, beyond the PHE, because some patients prefer the accessibility when dealing with minor issues, Fletcher notes.

Ultimately, telehealth won’t replace all face-to-face encounters because a clinician cannot, say, palpate a mass remotely, but providers should still be prepared to offer the services and remain compliant while doing so.

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