Practice Management Alert

Reader Questions:

Define Patient-Initiated Services

Question: What counts as a patient-initiated service? Can a new patient schedule one? Oregon Subscriber Answer: A patient-initiated service, also called a patient-initiated follow-up (PIFU), especially in the United Kingdom, is a situation where an established patient contacts the office or physician of their own accord. Encouraging patients to initiate and arrange their follow-up appointments means they can do so [...]
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