Practice Management Alert

Question: A patient broke our drug contract, so we were forced to discharge her. She paid for a copy of her medical record and brought it to another provider. The new physician later called us looking for more information on the patient. We determined that the patient removed specific information from her file, so we sent the missing records to the new doctor. Was this wrong? Illinois Subscriber Answer: From a medical professional standpoint, no. When you are transferring a chart to a new doctor, however, you send it directly to the new physician, rather than giving it to the patient. And if it is a transfer, you don't charge the patient for a copy of the chart. This way, you are assured the new physician receives the entire chart. Caveat: Make sure you get a signed release from the patient before you send the notes over to the new [...]