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Practice Management Alert

Practice Management:

Consider How Patients Perceive Your RCM Notification Choices

Published on Mon Mar 16, 2026

Question: I think sending bills to patients via their preferred communication type makes sense, but I’m wary of texting patients their bill. It seems aggressive, like it immediately interrupts whatever they’re doing, when they may have been just as receptive to an email alert that a new bill was ready. Am I overanalyzing things? Washington Subscriber Answer: Patient satisfaction is [...]
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