Practice Management Alert

If you pursue training for your staff, focus on connection.

Survivors of a gun violence incident will need immediate and perhaps longer-term support while processing their experience and trauma. Experiencing gun violence in the workplace is especially traumatic for many people, but there are important resources available.

Consider focusing on these areas if your practice or organization is incorporating responses to gun violence into general emergency preparedness.

Define the Tool

Psychological first aid is an evidence-informed approach to helping survivors of disasters and catastrophes in the immediate aftermath of those experiences, explained Nicole Lurie, former assistant secretary for preparedness and response at the U.S. Department of Health and Human Services in the federal multiagency document “Incorporating Active Shooter Incident Planning into Health Care Facility Emergency Operations Plans.”

Psychological first aid is designed to be deployed by mental health professionals, as well as disaster response workers, but the basic tenet — aim to foster and connect in a humane, nonintrusive, compassionate manner — can be employed by anyone.

The federal agency document says the other aims of psychological first aid include:

• “Enhance immediate and ongoing safety and provide physical and emotional comfort.
• “Calm and orient emotionally overwhelmed or distraught survivors.
• “Help survivors specifically discuss what their immediate needs and concerns are and gather additional information as appropriate; offer practical assistance and information to help survivors address their immediate needs and concerns.
• “Connect survivors as soon as possible to social support networks, including family members, friends, and neighbors.
• “Support adaptive coping, acknowledge coping efforts and strengths, and empower survivors; encourage adults, children, and families to take an active role in their recovery.
• “Provide information that may help survivors cope effectively with the psychological impact of disasters.
• “When appropriate, link the survivor to another member of a disaster response team or to local recovery systems, mental health services, public sector services, and organi­zations.”

Consider Building a Community Effort

If you want people within your organization to be able to provide this kind of connection and resources, potentially after also experiencing their own trauma, you really need to bank on training; psychological first aid is generally used by responders, not necessarily survivors. An alternative may be to work with other organizations in the area or region by training some staff at various practices, facilities, or offices, with the understanding that workers from places that aren’t directly affected by a catastrophic scenario can show up and help where and when need arises.

There are several training options, including in-person and online trainings and resources designed for both responders and survivors available through the NCTSN (National Child Traumatic Stress Network). (HHS recommends this organization as a resource for health care facilities looking to incorporate preparations for gun violence into their other emergency preparedness plans.)

Resources: You can find the trainings here: https://learn.nctsn.org/course/index.php?categoryid=11 and a guidebook with in-depth information here, www.nctsn.org/ resources/psychological-first-aid-pfa-field-operations-guide-2nd-edition.