Practice Management Alert

You don't necessarily have to forgo payment due to denial. When you put a claim through a patient's insurance company and the payer doesn't pay, you need to know what the next step is to ensure your physician gets reimbursed for his services. But can you make the bill the patient's responsibility? Here's what our experts have to say. Don't Write Off the Claim Make sure you-re not writing off entire claims that payers deny. If the insurance company is not paying, most likely the bill becomes the patient's responsibility, and you should send the bill directly to the patient. If a claim does not get paid -the charges go to patient responsibility, and then the patient will usually call and we get them involved to help get the claim paid,- explains Ann Blake, CPC, assistant office manager at Dubuque ENT Head & Neck Surgery P.C. in Dubuque, Iowa. First [...]