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Practice Management Alert

Customer Service:

Apply QI Principles to Patient Satisfaction

Published on Fri Jun 16, 2023

Hint: Documentation and data can illuminate weak points. Medical practices may not always think about customer service as a cornerstone of their daily endeavors. But in the United States, where healthcare is a business, making sure customers — patients — are satisfied with the services they receive is paramount to success. Using quality improvement (QI) principles to evaluate customer service [...]
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