At MGMA’s Financial Management and Payer Contracting conference, Stephen Dickens, JD, FACMPE, Assistant Vice President of Medical Practice Services at State Volunteer Mutual Insurance Company, explained the elements of an effective Code of Conduct for practices (especially physicians) to uphold. “The Code of Conduct is about creating culture. It describes how employees get along, the language they use, and how patients are treated. When you create a set of overarching rules, it allows the practice to police everyone,” Dickens says. Assign a small group of physicians and staff to create the Code of Conduct that follows the guidelines below: An effective Code of Conduct: Specifically, a Code of Conduct outlines: