Practice Management Alert

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Set Clear No-Show Expectations With a Strong Letter to Patients

Use this sample letter to create one that works for your practice.Every practice has patients that miss appointments sometimes. When those missed appointments become a habit and cost your practice time and money, it's time to put the "problem patient" on notice. You learned in the Medical Office Billing & Collections Alert Vol. 11, No. A article "Clearly Outline Practice Expectations With No Show Letters and Fees" that sending a letter can be an effective way to remind patients of your no-show policy.Create your own letter using this sample from Angie Noetzelmann, billing representative at the Windsor Family Clinic in Colo. to ensure your practice isn't letting patients take advantage of a lenient no-show policy.No-Show LetterDear [Patient Name],One problem which prevents us from seeing patients efficiently is when appointments are missed. A "no-show" or cancel with less than 24 hours notice prevents us from seeing another patient because we had [...]
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