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Set Clear No-Show Expectations With a Strong Letter to Patients
Published on Tue Feb 15, 2011
Use this sample letter to create one that works for your practice.Every practice has patients that miss appointments sometimes. When those missed appointments become a habit and cost your practice time and money, it's time to put the "problem patient" on notice. You learned in the Medical Office Billing & Collections Alert Vol. 11, No. A article "Clearly Outline Practice Expectations With No Show Letters and Fees" that sending a letter can be an effective way to remind patients of your no-show policy.Create your own letter using this sample from Angie Noetzelmann, billing representative at the Windsor Family Clinic in Colo. to ensure your practice isn't letting patients take advantage of a lenient no-show policy.No-Show LetterDear [Patient Name],One problem which prevents us from seeing patients efficiently is when appointments are missed. A "no-show" or cancel with less than 24 hours notice prevents us from seeing another patient because we had [...]