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Best Practices:

Wary of Litigation? Try This 1 Little Thing

Published on Wed Dec 14, 2022

Hint: Assuage hurt feelings for both patients and employees. One simple — but possibly very difficult! — thing that could curtail having a malpractice or employment lawsuit brought against you? An apology. “Apologies — statements that acknowledge an error and its consequences, take responsibility, and communicate regret for having caused harm — can decrease blame, decrease anger, increase trust, and [...]
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