Accessibility:
Prioritize Ease of Use for Deaf Patients
Published on Tue Apr 18, 2023
Federal agencies are willing to enforce penalties against noncompliant providers. Ensuring ease of access for all clients is a cornerstone of good customer service. But failure to do so might provoke more than frustrated customers (or, in the realm of healthcare, patients). The Department for Health and Human Services (HHS) Office for Civil Rights (OCR) and Department of Justice (DOJ) [...]