Podiatry Coding & Billing Alert
Reader Question:
Unreachable Patients May Leave Unclaimed Funds
Published on Tue Dec 19, 2023
Question: In an audit, I found out that my practice overcharged a patient. We mailed a refund check to the patient, but the check was returned with no forwarding information, and we have been unable to reach the patient. Can we just keep the money and mark their balance as zero? Utah Subscriber Answer: Most states have guidance for such situations; such money would probably be considered “unclaimed funds” and can be returned to the state and distributed by the state’s entity for that purpose. You can find the information specific to Utah here at https://mycash.utah.gov/.
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