Reader Question:
Unreachable Patients May Leave Unclaimed Funds
Published on Tue Dec 19, 2023
Question: In an audit, I found out that my practice overcharged a patient. We mailed a refund check to the patient, but the check was returned with no forwarding information, and we have been unable to reach the patient. Can we just keep the money and mark their balance as zero? Utah Subscriber Answer: Most states have guidance for such situations; such [...]