Use These Tried-and-True Tips to Turn Office Visit Denials Into 9921x + 69210 Payments
Published on Fri Feb 24, 2006
Experts reveal the diagnoses and modifiers insurers want on cerumen removal, E/M service claims
Payers may seem notoriously difficult when you’re trying to obtain E/M service payment with impacted cerumen removal--but the ICD9 Codes and modifier you use can make the difference between denial and deserved dollars.
“When a pediatrician performs removal of impacted cerumen, may I also report an E/M service?” asks Phyllis Matarese, billing manager at Winthrop University Hospital in Bethpage, N.Y. “Or should I bill only one or the other, depending on what the physician did?”
Although circumstances and documentation may justify reporting both the service and the procedure, “insurers rarely pay both,” says Sharon Newman, CPC, coding education and documentation coordinator at Children’s Specialty Group in Norfolk, Va. Try these strategies, which can help you recoup payment for performed and documented 99212-99215 (Office or other outpatient visit for the evaluation and management of an established patient …) services in addition to 69210 (Removal impacted cerumen [separate procedure], one or both ears). Tip 1: Assign Separate Diagnoses You must report two diagnoses for claims involving a sick visit and impacted cerumen removal. “Otherwise, the insurer will bundle the E/M service into 69210,” Newman says.
Key: The documentation must support both ICD-9 codes. “The only appropriate diagnosis to use with 69210 is 380.4 or impacted cerumen,” Newman says. The other diagnosis to support the E/M code may represent ear pain (388.7x, Otalgia), otitis media (381-382) or another illness (such 465.9, Acute upper respiratory infections of multiple or unspecified sites; unspecified site).
Example: A child complains of ear pain. Impacted cerumen blocks the eardrum, preventing the pediatrician from examining the ear. The pediatrician uses an otoscope and curette to remove the impaction. She then examines the ear and diagnoses the patient with acute purulent otitis media.
In this case, you have two diagnoses--382.00 (Acute suppurative otitis media without spontaneous rupture of ear drum) and 380.4 (Impacted cerumen). You should use the otitis media diagnosis (382.00) for the E/M service, and impacted cerumen (380.4) for the procedure. The different ICD-9 codes help show the insurer that the pediatrician performed a separate E/M service from the cerumen impaction removal. Tip 2: Attach Modifier 25 to E/M Service Another tool that will substantiate 99212-99215 as separate from 69210 is modifier 25. When a pediatrician removes impacted cerumen prior to assessing a child for otalgia or otitis media, the procedure is not part of the visit, says Catherine A. Hudson, RMA, RPT, practice manager at Cumberland Pediatrics PC in Marietta, Ga. “The physician can’t tell what’s going on with the ear until she can visualize [...]
