Remember to always document visit times when coding based on the clock. Picture this: A pediatrician provides an E/M service for an established patient that requires an expanded problem-focused history and exam. The E/M encounter, however, takes nearly 45 minutes to complete because the doctor spends so much time educating the patient. How would you report this E/M service? Opportunity: Keep in mind: But how you select the right code may boil down to the fine print in CPT 2011. According to this year's CPT manual, you can use the code closest to the documented time. "If coding by time, pick the closest typical time," said Peter Hollmann, MD, during the "E/M, Vaccines, and Time-Based Codes" session at the CPT and RBRVS 2011 Annual Symposium in Chicago this past fall. That advice echoes previous AMA information. For instance, the August 2004 CPT Assistant stated, "In selecting time, the physician must have spent a time closest to the code selected." Your documented time must equal or exceed the average time given to bill that level. For a 35 minute visit spent on a medically necessary counseling-dominated visit, per CPT you could report 99215. Some Payers May Opt for CMS Guidelines Keep in mind that although the AMA, via CPT Assistant, directs you to code based on the "closest" time, most Medicare payers have always considered the times indicated in CPT's code descriptors to represent minimums. Under those regulations, the physician would select the lower code (for instance 99214, ... physician typically spends 25 minutes face-to-face with the patient and/or family ...) unless the time was greater than or equal to the higher-level code's required time (such as 40 minutes for 99215). Many Medicaid payers and some private insurers follow Medicare's lead rather than CPT's, which can lead to confusion at your pediatric practice. CPT 2011 restates the type of time that should be counted toward time-based counseling, noting that you "shall" use time based coding when the counseling and or coordination of care dominates or comprises more than 50 percent of the encounter's time. You should ideally document the start and end time of the counseling/coordination of care, as well as the total visit time, in your notes. It's better to have this written by the physician, rather than just from an EMR time stamp, because without seeing how a system's time stamp works, it's hard to say if the "start" time indicates the time the face-to-face encounter began or the time that the patient came into the room. The advantage of coding based on your visit's proximity to typical times will be that pediatricians may benefit from reporting E/M higher levels. "Traditionally among pediatricians, time is under-utilized," says Richard Tuck, MD, FAAP, pediatrician at PrimeCare of Southeastern Ohio in Zanesville. "We, as cognitive physicians, can now get paid as much for using our time-based cognitive skills as we do for our procedural skills." Plus: Stay on Top of Prolonged Service Coding Another common pediatric coding conundrum comes into play when you're considering prolonged service codes 99358-99359 for your E/M services. Keep in mind that you've been able to count indirect prolonged service time that occurs around the date of the E/M service ever since 2010. Under the old definition from 2009 and before, the non-face-to-face service had to be the day of the E/M visit. However, since Jan. 1, 2010, you simply have to prove that the time was "related" to the E/M service. Be careful: "The loosening of the prolonged non-face-to-face service codes has been a great help if you're seeing a complex child," Tuck says. You can review the patient's chart and make phone calls before and after seeing the patient and count that time. Remember that you need a minimum of 30 minutes to bill the first hour of prolonged non-face-to-face care. Keep in mind: For example: