Reluctant to Charge for MD-Made Phone Calls? New Policy Will Make You Rethink Your Stance
Published on Thu Nov 16, 2006
Great news: The AAP supports payers reimbursing for 3 types of telephone care
If you choose to bill for telephone calls, you now have solid backing for your position.
The American Academy of Pediatrics (AAP) recently released a statement advocating physicians charging and payers reimbursing for these services. Surveys show the increasing burden of telephone care. Consider these tips for rethinking your telephone policy. Tip 1: Consider Charging Acceptable You may have been reluctant to charge for telephone calls -- just like form completion -- for fear of alienating parents, causing them to leave your practice. "Yet, anecdotal reports suggest that many of these fees have become commonplace in offices across the country without patient exodus," the AAP says in its "Policy Statement: Payment for Telephone Care" published in Pediatrics October 2006.
The AAP also argues against two reasons pediatricians give for not charging for this work:
1. You may have "ethical concerns that billing for telephone care may create a barrier to healthcare access and deter poor families from calling with serious problems," the AAP says. But this same concern applied to and was unfounded when copayments were first introduced.
In fact, because the U.S. has a market-driven system, justifying giving this service for free is actually harder to support. The AAP instead recommends that citizens and olicy-makers debate this issue.
2. Are you worried that charging for telephone calls will place a financial burden on the nation's healthcare system? In actuality, telephone care can avoid higher costing ED and office visits -- reducing rather than increasing medical expenses, the AAP says. Tip 2: Learn Code Categories Pediatricians cannot continue to bear the enormous cost of telephone care, says Joel Bradley Jr., MD, pediatrician at Premier Medical Group in Clarksville, Tenn. "We must learn to recover our costs by using telephone-call codes," he says.
You may shy away from using telephone-call codes 99371-99373 due to their lack of time allotments. Select the appropriate code based on the level of work, Bradley says. Think of the codes this way:
Code Level of work Examples
99371 Simple or brief Report on tests, clarify instructions, adjust therapy
99372 Intermediate Advice on a new problem, initiate therapy, discuss tests in details
99373 Complex Lengthy counseling session, detailed or prolonged discussions regarding serious illness
Tip 3: Use CPO for Frequent Patient Mgt For patients who require chronic care or disease management, consider reporting telephone care as care plan oversight services. CPO codes 99374-99375 and 99377-99380 "are cumulative over a 30-day period and are reported according to total physician time spent with these activities," according to the telephone-care policy.
Important: Although you should include telephone time in these CPO codes, the services these codes describe are much broader.
Consider using a CPO form for patients who require monthly services. Staple the [...]
