Pediatric Coding Alert

Punch Up Your E/M Claims With Prolonged Service Codes

Account for extra service time with add-on codes

If your pediatrics practice isn't using prolonged service codes (99354-99359) for longer-than-usual evaluation and management (E/M) visits, you could be losing legitimate reimbursement money.
 
"Prolonged service codes are designed for pediatricians who spend an inordinate amount of time, specifically 30 minutes, greater than the AMA's stipulated time limit for a given level of E/M service," says Mary Falbo, MBA, CPC, president of Millennium Healthcare Consulting Inc. in Lansdale, Penn.

Remember: Prolonged service codes are add-on codes, so they must be tagged to E/M services, says Catherine Brink, CMM, CPC, president of Healthcare Resource Management of Spring Lake, N.J. Do not report prolonged service codes alone, and never attach them to procedure codes.

Here is a closer look at the prolonged service codes, when to use them, and what your prolonged service claim should look like before sending it to the carrier.

Prolonged Service Codes Depend on Setting

Let's say the pediatrician performs a level-one E/M service on an established patient that takes 45 minutes. Level-one established patient E/M services typically take about 10 minutes, so a prolonged service code should accompany the E/M code on this claim. The claim should read:

  •  CPT 99201 -- Office or other outpatient visit for the evaluation and management of a new patient, which requires these three key components: a problem-focused history, a problem-focused examination, and straightforward medical decision-making

  •  +99354 -- Prolonged physician service in the office or other outpatient setting requiring direct (face-to-face) patient contact beyond the usual service (e.g., prolonged care and treatment of an acute asthmatic patient in an outpatient setting); first hour (list separately in addition to code for office or other outpatient evaluation and management service). 

    Prolonged service codes are add-on codes designed to capture extra time spent on an E/M service that takes at least 30 minutes longer than the CPT-recommended time,  Brink says. Use 99354 for the first hour of outpatient prolonged service time and +99355 (... each additional 30 minutes [list separately in addition to code for prolonged physician service]) for each additional half-hour for outpatients.

    If, however, the prolonged service takes place in an inpatient setting, use:

  •  +99356 -- Prolonged physician service in the inpatient setting, requiring direct (face-to-face) patient contact beyond the usual service; first hour (list separately in addition to code for inpatient evaluation and management service) for the first hour.

  •  +99357 -- ... each additional 30 minutes (list separately in addition to code for prolonged physician service) for each additional half-hour.

    Remember: In order to use the first-hour prolonged service codes, you must provide at least 30 minutes of prolonged service time beyond the CPT-allotted time for that E/M service. If you haven't met that requirement, the prolonged service codes are not applicable.

    In general, you should not upcode the level of E/M service based on time; only raise the level of E/M service if the pediatrician provides a higher level of service. "If the physician is performing a level-four new patient E/M service, report that service (99204) and an add-on code,"  Brink says.

    Exception: If, however, the pediatrician spends more than 50 percent of the face-to-face time counseling and coordinating care, the E/M service can be raised based on time, Falbo says. For example, if the pediatrician's notes indicate that he performed a level-four established patient E/M service in the office that took 80 minutes and he spent 45 of those minutes counseling the patient, you would report the level-five E/M code (99215) and a prolonged service code (99354). Include specific documentation on the 45 minutes of counseling to strengthen your claim.

    Face-to-Face Time Is Cumulative, Not Continuous

    All of these prolonged service codes require "face-to-face" patient care, meaning that the pediatrician must have interacted with the patient/patient's parents exclusively during the prolonged service time. But that doesn't mean the time must be continuous.

    "It doesn't have to be one long face-to-face session," Falbo says. A pediatrician can provide prolonged service in different time segments during the course of a day, she says.

    Example: A pediatrician giving a nebulizer treatment to an asthmatic patient spent 50 minutes visiting with the patient initially, then had the patient stay for observation while he tended to other matters.

    An hour later, the pediatrician returned to the patient and spent another 40 minutes explaining the results to the patient and discussing treatment options with the parents.

    The claim for this example should read:

     

  • 99215 -- Office or other outpatient visit for the evaluation and management of an established patient, which requires at least two of these three key components: a comprehensive history, a comprehensive examination, medical decision-making of high complexity

     
  • 99354.

    Explanation: The pediatrician spent a total of 90 minutes on the E/M service, far beyond the 40 required to report 99215. Appending 99354 helps your office recoup money for the extra time the pediatrician had to dedicate to performing the service. As long as the time is properly documented, the prolonged service code is admissible.

    Strong Documentation Drives Proper Claims

    As with reporting critical care, successful prolonged service coding must feature down-to-the-minute documentation. If you don't have time on your side, prolonged service coding can become one extended headache.

    "The key to prolonged service claims is making sure you have the documentation to reflect the extra time the service took," Brink says. Without it, experts say, your claim stands a slim chance of acceptance.

    "The pediatrician must document the start and stop times of prolonged care, and demonstrate what he or she did during prolonged service time," Falbo says. "This documentation substantiates, in the medical record, that they did spend the 30 minutes or more" required for the first-hour prolonged service codes.

    Timekeeping is even more critical when reporting prolonged service codes and procedure codes on the same claim. "Carve out the time spent on the procedure before reporting prolonged services," Falbo says.

    Remember: When reporting prolonged service codes and procedure codes on the same claim, make sure you are coding the total E/M time, not the total time of the visit. Deduct the time spent on the procedure from the prolonged service time, or your office could be in trouble. "Make sure your notes clearly document that you haven't 'double-dipped' into the time spent doing the procedure," Falbo says. "You can't bundle the procedure time into the prolonged service time."

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