Fight Downcoding by Payers With Thorough Documentation
Published on Fri Sep 01, 2000
When the Health Care Financing Administration (HCFA) announced last spring that it would start focusing claims reviews on two codes, 99214 (office or other outpatient visit for the evaluation and management of an established patient) and 99233 (subsequent hospital care, per day, for the evaluation and management of a patient), pediatricians barely lifted their eyebrows. After all, this was Medicare, right? But now, some private payers are deciding that all 99214s should be downcoded to 99213s, unless pediatricians provide documentation up-front of all 99214s. But you dont have to put up with this. You can fight this practice in several ways:
1. Send the documentation. If you receive a letter from an insurance company saying that to code a 99214 you need to send all the documentation with the claim, but that if you prefer you can just initial right here and get paid for a CPT 99213 instead, dont sign off on the offer. Send in the documentation. This is what Richard H. Tuck, MD, FAAP, who practices with PrimeCare Pediatrics in Zanesville, Ohio, did. He got paid for every 99214, and the insurance company got so much negative feedback that it stopped the practice. It wasnt worth it because the company had to go over all the documentation, see that it justified the 99214 claim, and pay it anyway. The pediatrician thinks its easier for him to just downcode himself, because then he wont have to be bothered with the insurance company, says Tuck. But this is giving up.
2. Go over your documentation and appeal. For insurance companies that are simply downcoding your claims individually, you need to go back to the chart and scrutinize your documentation, says Charles A. Scott, MD, FAAP, a pediatric coding expert who practices with Medford Pediatric & Adolescent Medicine in Medford, N.J. If you can justify a 99214, appeal, he says. Their denial is arbitrary and capricious. Its not as if they came into your office and looked at your chart, and then downcoded you. Scotts practice is very large 60 pediatricians so it was able to work out an agreement with Cigna, an insurance company that was routinely downcoding all 99214s. They arent doing that to us because we discussed it with them and voluntarily agreed for them to come in and go over our charts. Scotts practice now has a special dispensation to bill 99214s to Cigna. Dont expect to be able to do this if you are a smaller practice, however.
3. Dont downcode yourself. Its well known that some pediatricians are downcoding themselves because they dont want to get audited, says Curtis J. Udell, CPAR, CPC, president and CEO of Emphysys, a physician reimbursement, compliance [...]