One hour E/M visit? You don't warrant a prolonged service code yet, experts say. If coding for time-based E/M services still has you scratching your head, we've got the solution. The following three frequently-asked questions will get you on the straight and narrow. Last month's article "CPT Allows You to Select Code Based on 'Closest Typical Time' When Counseling Dominates Visit" prompted several follow-up questions from our subscribers. We selected the top three and broke down the coding regs to give you the lowdown. Get to Know the 'Midpoint' Coding Rule Question 1: I was glad to read that CPT has put into writing the fact that coders can pick the "closest typical time" when using time to choose an E/M level, but I've also heard in seminars that we can "round up" from a 31-minute visit to make it a full hour. Is this true, and if so, why isn't this in CPT? Answer: "A unit of time is attained when the mid-point is passed. For example, an hour is attained when 31 minutes have elapsed (more than the midpoint between zero and sixty minutes)." Keep in mind: Does One-Hour E/M Warrant Add-on Prolonged Service Code? Question 2: Our physician provided a one hour E/M service, most of which was spent on counseling, so we reported 99215 and one unit of +99354 (Prolonged physician service in the office or other outpatient setting requiring direct [face-to-face] patient contact beyond the usual service; first hour). An outside auditor came to our practice and said we should not have reported 99354, and told us to write our payer and give back the reimbursement we received for this extra charge. Is this accurate? Answer: Example: Coding advice: Count Your Time, Even for Preventive Visits Question 3: We have successfully used time as the controlling factor in choosing the most accurate problem-oriented CPT code (99201-99215), but can we use time to select a preventive medicine code from the 99401-99404 series? Answer: Example: Code 99401 is appropriate for this situation involving specific significant anticipatory counseling related to the anticipated family disruption due to the deployed parent returning home. Note: Remember the critical importance of documentation related to coding based on time. The physician should note total face-to-face time, minutes (over 50 percent) spent counseling/coordination of care, and should refer to general issues discussed.