Insurers have used a variety of methods to deny payment, but in many cases ignorance of CPT rules, not payer greed, is the culprit.
Recently, a Blue Cross/Blue Shield (BC/BS) carrier apologized for its policy of requiring modifier -51 (multiple procedures) with CPT 90472 . Modifier -51 generally reduces a procedures fee by 50 percent.
Because 90472 is an add-on code, no modifier is required. However, BC/BS required providers to append modifier -51 if the code was used more than once on a date of service. This resulted in decreased payments for pediatricians who perform often multiple immunizations.
The American Academy of Pediatrics (AAP) contacted the carrier, CareFirst, which insures more than 3 million people in Maryland, Delaware and the District of Columbia, about the error. To its credit, CareFirst apologized and published a correction in its September bulletin, noting that modifier -51 is not required for 90472.