Follow payer preference for billing success. When your lab repeats a clinical diagnostic lab test or your pathologist examines multiple specimens, you need to know the tricks of the trade to avoid payers shutting down your claim. Problem: When you use the same CPT® code more than once on the same date — even when it’s medically necessary — payers may erroneously think it’s a “duplicate” bill and funnel you into the long process of dealing with a denial. Study the following tips and scenarios to make sure your lab gets paid the first time for services rendered — without needing to appeal denied claims. Check Out Useful Modifiers Medicare and other payers may accept your bill and pay for repeat services or distinct procedures listed with the same CPT® code if you use the correct modifier. Here’s why: “Modifiers … enable health care professionals to effectively respond to payment policy requirements established by other entities,” according to CPT® instruction. When you are submitting claims for multiple instances of services or procedures, your claims should include an appropriate modifier to indicate that the service or procedure is not a duplicate, according to Arlene Dunphy, CPC, provider outreach and education consultant with the Part B Medicare Administrative Contractor (MAC) National Government Services (NGS) in a recent webinar “How to Avoid Duplicate Claim Denials.” Other MACs have similar policies, and you should check with your MAC for specific rules.
Key: Depending on the claim and the code(s) billed, the appropriate modifier will allow your claim to get processed and paid. Options: You might use the following modifiers in your lab and pathology billing for repeat/multiple services billed with the same code: Turn to 91 for Clinical Lab If your lab repeats the same clinical diagnostic test at the physician’s request for medical reasons, you should report the second and each subsequent test code with modifier 91. For instance: If the physician orders three sodium blood tests on the same date for a post-surgical patient under treatment for hyponatremia, you should bill the testing as 84295 (Sodium; serum, plasma or whole blood) for the first test, and 84295-91 for each subsequent test. Panel problem: Sometimes the lab performs a panel test, and then the clinician orders a repeat test of one panel component. Medicare and most other payers will reject a claim with a panel test code and a separate code for one of the components of the panel as duplicate billing. For example, a patient presented to the emergency room with rapid heartbeat and confusion and the physician ordered a basic metabolic panel (with total calcium). After finding a glucose level at 55 mg/dL, the clinician ordered a glucagon injection followed by a repeat glucose test. Do this: You should bill the preceding example as 80048 (Basic metabolic panel (Calcium, total) This panel must include the following: Then you should bill the subsequent glucose test as 82947 (Glucose; quantitative, blood (except reagent strip) with modifier 91. Series: If a more specific code describes a series of repeat lab tests, you should use the specific code. For instance, report a glucose tolerance test as 82951 (Glucose; tolerance test [GTT], three specimens [includes glucose]), not as 82947 plus subsequent testing as 82947-91. Caution: You should not bill multiple units of a test with modifier 91 if the lab repeats a test due to testing problems or to confirm initial results. Those situations earn just a single unit of the test code. Entertain Alternatives for Multiple Procedures Pathologists may examine multiple tissue specimens from the same date of service. Or physicians may request a culture from different body sites on the same date. When situations result in billing the same code multiple times, you’ll need a modifier to tell the tale that this is not a duplicate bill for the same service. Example 1: Your pathologist may receive and examine three, separately identified skin lesion specimens from different body sites on the same date. “The correct coding for that work is three units of 88305 (Level IV - Surgical pathology, gross and microscopic examination … skin, other than cyst/ tag/debridement/plastic repair …),” says R.M. Stainton Jr., MD, president of Doctors’ Anatomic Pathology Services in Jonesboro, Arkansas. Using modifiers — or not — you have the following multiple ways to code this scenario: How to choose: Although none of the preceding options are wrong, not all of them will get you paid by a specific insurer. Each MAC and each private insurer will have their own policies and preferred ways to handle situations like this. Your best bet is to know what your payer prefers and code the situation that way. Make sure you have documentation that you’re billing truly separate procedures before filing your claim. Example 2: If a clinician requests a culture from a wound swab and a throat swab from the same patient on the same date of service, you should bill two units of 87070 (Culture, bacterial; any other source except urine, blood or stool, aerobic, with isolation and presumptive identification of isolates) for the lab’s work. Even though microbiology codes are clinical lab tests, you should not use modifier 91 in this case. Because these are cultures from different sites, the situation is not really a repeat test, but rather a separate test on a separate site. You should code the culture code 87070 using the same options presented in the prior tissue exam example, with a modifier such as 59, XS, or less commonly, 76. See What Happens Without Modifiers When you fail to use a modifier for billing multiple units of a code on the same date of service, payers have systems in place to catch the subsequent service as a “duplicate bill” and deny your claim. “When a claim comes into the system, we compare elements to identify an exact duplicate,” according to Michelle Coleman, CPC, provider outreach and education consultant with NGS in the webinar. Medicare payers will look at the following elements in a claim to try to identify duplicate claims: When the claim comes in, if the system already has a claim that’s processed or is in process with the same elements, it’s either going to be held up, suspended, or denied as a duplicate, according to Coleman. Results: Submitting duplicate claims can cause several problems such as increasing administrative costs to the Medicare program or causing issues for the provider, like delayed payment, identification as an abusive biller, or investigation for fraud if a pattern of duplicate billing is identified, according to Coleman. “We get a report once a month of the top 100 providers who have submitted the most duplicate claims,” Coleman stated. “We review the report, and if you are on that report, you could be getting a call from the provider outreach and education department. We try to work with the provider, and the majority of the time, it’s a system glitch the provider had no idea was happening. So, they can either go to their vendor or their clearinghouse and have the problem rectified.” However, Coleman added that if they see you are still submitting duplicate claims after the provider outreach department has spoken to you, you could be identified as an abusive biller and be investigated for fraud.
o XE (Separate encounter, a service that is distinct because it occurred during a separate encounter)
o XP (Separate practitioner, a service that is distinct because it was performed by a different practitioner)
o XS (Separate structure, a service that is distinct because it was performed on a separate organ/structure)
o XU (Unusual non-overlapping service, the use of a service that is distinct because it does not overlap usual components of the main service)