Cancer providers need to bill more codes than one claim can handle
A software glitch could be causing delays and costly denials for oncologists.
The problem: At some point during claims processing, carriers' systems are splitting single claims into two or more claims - and this is causing denials and hold-ups. Because oncologists have to bill for new chemotherapy administration codes, drug codes, E/M visits, and the new chemotherapy demonstration project codes, the risk of carriers splitting claims is pretty high, say experts. The split claims are causing trouble in a few ways:
And if your initial chemotherapy administration code is on the same claim as the NOC code, it too will be held up. But, if you also bill for a subsequent chemotherapy administration that gets split onto a different claim, it will go forward past manual processing - and result in a denial when the carrier's system sees a subsequent administration code with no initial administration.
Due to these problems, payments have been "extremely slow" since the start of the year, complains Kelly Reibman, a coder with Easton, PA oncologist Mariette Austin. She only just started receiving payments for 2005 in mid-February, and the first payments were followed by another dry spell.
Solution: For five tips to help you conquer split claims, see article later in this issue.