Medicare will only allow return to OR with modifier 78. CPT rules allow you to report an E/M service with modifier 24 (Unrelated evaluation and management service by the same physician during a postoperative period) if the surgeon evaluates the patient for a complication during a previous procedure's global. "Because payers following CPT guidelines do not consider postoperative complications as necessarily 'related' to the initial surgery, you can charge for an E/M service. However, you should use the 24 modifier to tell the payer that the E/M service is distinct and not a part of the global surgical package," says Marcella Bucknam, CPC, CCS-P, CPCH, CCS, CPC-P, COBGC, CCC, manager of compliance education for the University of Washington Physicians Compliance Program in Seattle. Diagnosis tip Medicare Plays by Different Rules Medicare payers (and some private payers) do not follow CPT's global package guidelines and will only pay for treatment of complications during a global period if the complication results in a return to the operating room (OR). Example: Several weeks following excision turbinate (for example, 30130, Excision turbinate, partial or complete, any method) the patient develops an infection at the site of the surgical incision. During an office visit, the surgeon inspects and cleans the wound, changes the patient's dressings and administers antibiotics. For a private payer following CPT guidelines, you may report an E/M service (such as 99213, Office or other outpatient visit for the evaluation and management of an established patient ...) with modifier 24 appended. You should include a diagnosis of 998.5x (Postoperative infection). The modifier and distinct diagnosis indicate that the payer should not include the service as a part of the initial surgery's global fee. For a Medicare payer, however, you must count the office visit as a part of the surgical package, and you cannot file a claim for additional reimbursement. Bottom line: Turn to 78 for Complications Treated in OR If the surgeon treat the patient in the OR or endoscopy suite for complications during the global period, you may report the treatment separately by appending modifier 78 (Return to the operating room for a related procedure during the postoperative period) to the appropriate CPT code. This applies to both Medicare and private payers, per AMA CPT rules. Example: