Orthopedic Coding Alert
Reader Questions:
Give Patients Tools to Boost Staff Morale
Published on Fri Jul 05, 2024
Question: How can I boost employee morale and keep track of all the great things my team does? AAPC HEALTHCON 2024 Participant Answer: “The best thing I ever heard was from a doctor who had ‘thank you cards’ readily available in his office. When someone would compliment his front desk staff or other billers, etc., he would give them a blank card and tell them to write it and he would give it to the employee. He told the employees to post or keep them, and then when review time came around, he told them to bring them with to the conversation. He loved the reminder and was able to see and remember the value they bring to the team,” shared Connie Altman, CPC, CRC, CH-CBS.
Other Articles in this issue of
Orthopedic Coding Alert
- Fracture Primer:
Break Fracture Care Down to Brush Up on Basics
Do you know what a greenstick fracture is? Fractured bones are an orthopedic practice’s bread [...] - Compliance:
Address These Key Fields, Complete ABNs With Ease
Don’t forget that every ABN form must be one single page. As every practice is [...] - Documentation:
Study These Strategies for Setting Up a Solid CDI Process
Realize the benefits of regular self-audits. Comprehensive clinical documentation is the cornerstone of quality patient [...] - You Be the Coder:
Bruised Chest and Ribs
Question: A new patient presents to the orthopedist after falling from a hotel balcony. The patient [...] - Reader Questions:
Rely on Anatomical Area for This Calf Injury Dx
Question: Encounter notes indicate a patient suffers from “crushing injury, L calf.” This was the initial [...] - Reader Questions:
Find Flexibility in Delegating Prior Authorizations
Question: If a patient’s prescribed medication needs a prior authorization from their insurance, can the pharmacy [...] - Reader Questions:
Give Patients Tools to Boost Staff Morale
Question: How can I boost employee morale and keep track of all the great things my [...]
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