Question: New Jersey Subscriber Answer: You should consider prescription writing as part of the cost of seeing patients. E/M codes also require a face-toface encounter with the provider. Coding solution: But you must meet incident-to guidelines to report 99211 (Office or other outpatient visit for the evaluation and management of an established patient, that may not require the presence of a physician), which means there must be a plan of care with medical necessity for the technician to see the patient. There must also be documentation to support the visit, and the physician must be immediately available in the office suite. But if the only reason the patient is coming into your office is to pick up a prescription and you do not see her, you shouldn't report an E/M service. Note, however, that if the ophthalmologist documents this service, you may be able to count it towards a future E/M claim. Diagnosis option: