Oncology & Hematology Coding Alert

Question: Due to the COVID-19 pandemic, our providers are performing mostly telehealth video visits. Is the documentation requirement the same for performing an in-patient visit, especially with the physical examination elements?

Florida Subscriber

Answer: For an evaluation and management (E/M) telehealth service, you will choose you coding based on the supporting documentation concerning the total time or MDM. The requirements used to determine the level of MDM have not changed to the new requirements during the public health emergency, so the level of MDM your provider documents supports the code choice, unless time is present within the note and can be used to support the coding. Also, watch out if you are using total time of say 60 minutes for a minor problem. Payers will be scrutinizing the documentation for higher level of services after the emergency is over. If your providers are reporting the 993xx preventive medicine codes, then they can state the exam was deferred, but verify all of the other requirements are met.

Smart: Also, you should be accessing the COVID-19 policies of your major payers — especially Medicaid as their documentation requirements may also include such things as: a notation in the medical record that indicates that the service was provided via telehealth, the technology used, and the physical location of the distant and the originating sites. Most requirements seem to include that the CPT^® code for the service rendered via telehealth be recorded in the patient’s medical record. If you are billing the quick e-visits or virtual visits, the patient must also give verbal agreement to the service, but you better make sure that is verifiable.