READER QUESTIONS:
Report Services Regardless of Expected Payment
Published on Sun Jan 01, 2006
Question: Should we bill exactly the same group of codes to all payers, or can we submit the payable CPT codes to each payer as long as we-re sure we don't miss anything or underbill?
Washington, D.C., Subscriber
Answer: Because covered services vary according to payer, you may often find it difficult to manage which insurers accept which codes. You might assume that it is easier to report only the covered services to each payer to eliminate the number of adjustments you will have to make, but this may actually cause you more trouble.
There's also the risk of ineligible coverage since patients may change insurers without notifying your practice. And, if the patient has primary and secondary insurance, you may need to receive a denial from the primary before the secondary insurer will cover the service.
Most important, submitting charges for the services you provide regardless of payment may help in attaining future coverage. If your physician provides a high volume of medically necessary, but non-covered services, you may be able to negotiate for coverage when revising contractual agreements. To do this successfully, you may need to pool the data of services appropriately provided to the beneficiaries but denied by the insurer.
So, although it may be tempting to eliminate some of the perceived work, be sure of what is in your best interest before you change your operational process.