Choosing an office visit when a consult is appropriate means lost revenue To avoid being caught up in an OIG investigation, be sure that a visit meets all the consult requirements before billing it as a consult, and be careful of the language you use to describe the patient visit. Just because another physician "refers" a patient to your surgeon doesn't mean you should assume the visit is a referral or transfer of care. Choosing a standard outpatient code instead of a consult (when the consult is appropriate) will cut into your practice's bottom line (because outpatient visits pay less than consults). Self-Referrals and 'Recommendations' Don't Count Some Care Doesn't Mean 'Transfer of Care' You may report a consult even if your surgeon schedules testing or initiates care for the patient - as long as the visit meets the requirements of request, review and report. CPT 2004 makes this point clearly, stating, "A physician consultant may initiate diagnostic and/or therapeutic services at the same or subsequent visit." You should not code a new patient visit just because you see that a consulting physician has initiated diagnostic testing or treatment services. If, after an initial consultation, the consulting physician accepts responsibility for the patient's condition, you must report all subsequent visits using the appropriate-level outpatient E/M code.
Medicare paid $2 billion in 2000 for consultations (99241-99263), and in 2004 the Office of Inspector General (OIG), as outlined in its annual Work Plan, wants to determine if practices are reporting these codes correctly.
Don't Be Fooled by Imprecise Terms
"Doctors frequently say to patients things like, 'I'm going to refer you to a specialist to see exactly what your problem is.' But they aren't clear when they say the word 'refer,' and this can spell trouble for coders trying to choose a correct E/M service code," says Marvel Hammer, RN, CPC, CHCO, a consultant with MJH Consulting in Denver.
Let the "3 R's" guide you: Likewise, if the surgeon says he "consulted" with the patient, don't automatically choose a consult code. A "consult" as defined by CPT describes a specific service involving three components:
Using these criteria, you can separate the consults from the transfers of care.
If a patient visits your surgeon at the "recommendation" of another physician or on his own accord, you must select a standard outpatient E/M code (99201-99205 for new patients, or 99211-99215 for established patients) to report the service.
"The patient may have a recommendation from the attending doctor to see a physician in a particular specialty group," says Cindy Parman, CPC, CPC-H, RCC, principal of Coding Strategies Inc. in Powder Springs, Ga., but you cannot bill for a consult if "the attending physician did not specifically ask for an opinion or advice from the specialist." This request from the attending physician must be recorded in writing and be available as a part of the patient's medical record.
Further, in July 1999, CMS transmittal R1644.B3 (effective Aug. 26, 1999) clarified that Medicare will pay for a consult regardless if the consulting physician initiates treatment, as long as all consultation criteria are met and no transfer of care occurs.
Example: A primary-care physician requests that the neurosurgeon provide a consultation for a patient complaining of low-back pain. The surgeon meets with the patient, performs an exam and spends some time with the patient discussing possible diagnoses and treatment options. The surgeon prepares a report of her findings and sends them to the requesting physician, then recommends that the patient return soon for an epidural injection.
In this case, even though the surgeon discussed diagnoses with the patient and recommended potential treatment options, you may still report a consult. No transfer of care has occurred at this point, and the surgeon has met the requirements of request, review and report.
Appeal downcoded claims: Many insurance companies that see a consult code alongside a treatment or procedure will automatically downcode the claim to a new patient visit. You should appeal these claims (and your lost reimbursement) as long as you have proof that there was no intent to transfer care prior to that visit, Hammer says.
If Physician Takes Over Care, Use Outpatient E/M
"A transfer of care occurs when the referring physician transfers the responsibility for the patient's complete care to the receiving physician at the time of referral, and the receiving physician documents approval of care in advance," explains the Medicare Carriers Manual, section 15506.
Example: Returning to the above case: After the initial consultation, the surgeon accepts responsibility for diagnosing and treating the patient's low-back pain. On subsequent visits, the surgeon will report established patient office visits (99211-99215), as well as any testing or treatment codes (such as spinal injections), as supported by documentation.