No need to fret over applying proper codes with this guidance. Take a quick refresher on two E/M service items that could cause claim delays if you're not up to speed on how to factor in your neurosurgeon's time spent on inpatient discharges and how to report phone use. 1. 99239: Count All Relevant Time on Discharge Day Question: The physician admitted a patient and then discharged the patient five days later. Before discharging the patient from the hospital, the physician spent more than 30 minutes examining the patient as well as giving instructions for continuing care and medication to her family. Should I bill 99239? Answer: E/M guidelines indicate that you should use 99239 "to report the total duration of time spent by a physician for final hospital discharge of a patient." Services may include examining the patient, discussing the stay, instructing caregivers on continuous care, and the related paperwork, such as the discharge records, prescriptions, and referral forms, the guidelines state. When you calculate the time involved on discharge day, remember that CPT says the time doesn't need to be continuous. Reminder: 2. 99441-99443: The Hard Truth About Phone Call Pay Question: Another physician told my surgeon that he's receiving payment from his contractor for telephone calling codes. My surgeon would like to start using these codes as well. Does Medicare pay for telephone calls? Answer: Here's how you know: Silver lining: The relative value units for office visits include time for work that is spent before and after the visit on items like pulling the chart, reviewing lab results, and calling the patient. Since the fee schedule includes relative values for 99441-99443, some private and other public payers may pay for the codes, but remember that the guidelines are very specific for reporting these codes. The patient must be established to the practice, must have initiated the call to the physician, and the information discussed cannot be directly related to a visit seven or less days before the phone call. Also, the call cannot take place when the patient makes an appointment to see the physician regarding the health issue within 24 hours. Expert answers reviewed by Gregory Przybylski, MD, director of neurosurgery at the New Jersey Neuroscience Institute, JFK Medical Center in Edison.