Reimbursement:
Don't Let Front Desk Confrontations Impact Copay Collection
Published on Thu Apr 06, 2017
Experts: Give patients a few chances to pay, then call collections. Copays are standard for most patients, but what happens when a patient refuses to pay it? Though this kind of behavior is rare, it can happen and you need a clear policy on how to handle copay conflict. The problem: If you cannot defuse the situation quickly, things can [...]