Medicare Compliance & Reimbursement

Question: How do I bill a service that took place in our parking lot? The mother of the patient did not want to bring the child into our waiting room due to possibly exposing others to chicken pox. Can we bill for this service? And if yes, what location would we use?

Answer: Yes, you can bill, and because the service took place on the property of your office, you should use your office as the location. You'll list place of service (POS) code 11 (Office) on your claim.

Physicians are occasionally called outside to check on children sleeping in the cars who have a rash or hives, evaluate patients who potentially have a contagious and dangerous strain of the flu, or patients who simply cannot walk from the car into the office.

Make sure you document the reason you went to see the patient outside, and thoroughly record the visit as you would any visit that takes place inside of your office.