Industry Notes:
Ensure Billing Partners Are Using IVR Tools, MAC Urges
Published on Tue Sep 19, 2023
If the companies and agencies you utilize to do your Medicare billing aren’t using the Interactive Voice Response (IVR) system, it may be causing both claims and patient privacy issues. Details: Part B Medicare Administrative Contractor (MAC) Palmetto GBA warns providers that it’s noticed an increase of IVR-related problems among billing companies and outsourced partners. “Some are failing and/or refusing [...]